Privacy Policy

Table of Content

Our Identity

When we say “we,” “us,” or “our,” we refer to Inextro B.V., a company registered in Curaçao under number 146616, located at Korporaalweg 10, Willemstad, Curaçao, and its wholly owned subsidiary, Beriston Limited, registered in Cyprus under HE385830, at Prodromou ave 75, ONEWORLD PARKVIEW HOUSE, 3rd floor, Flat/Office 304, 2063, Nicosia, Cyprus.

As the data controller, we oversee how your personal information is collected and used.

Contact Details:
Inextro B.V.
Korporaalweg 10, Willemstad, Curaçao

EU Representative:
Beriston Limited
Prodromou ave 75, ONEWORLD PARKVIEW HOUSE, 3rd floor, Flat/Office 304, 2063, Nicosia, Cyprus
Email: [email protected]

Data Protection Officer (DPO)

For questions about this Privacy Policy or how we handle your data, contact our Data Protection Officer (DPO):
By Mail: Beriston Limited, Prodromou ave 75, ONEWORLD PARKVIEW HOUSE, 3rd floor, Flat/Office 304, 2063, Nicosia, Cyprus
By Email: [email protected]

How We Collect Your Personal Information

We collect various types of personal information to provide and improve our services. While sharing data is optional, some information is necessary to access our services or meet legal requirements, such as anti-money laundering regulations and responsible gaming standards. Below are the methods we use to gather your data.

Information You Provide Directly

Account Details: Includes your name, username, date of birth, password, email, postal address, and phone number, provided during account creation.
Verification Details: We may request government-issued ID, bank statements, tax documents, or utility bills for identity verification and compliance with anti-money laundering rules.
Interaction Details: We retain records of communications via email, mail, chat, or phone to improve support, ensure security, protect business interests, and meet regulatory needs.

Information Collected During Site Use

Transaction Details: Secured with SSL encryption, we store deposit/withdrawal logs and partial payment details, like the last four digits of your card or bank issuer.
Gaming Records: We track account activities, including balances, wagers, bonuses, and winnings.
Device Information: Includes IP address, approximate location, browser type, operating system, and other usage metrics.
Usage Information: Data from Site interactions, such as email opens, link clicks, and page visit duration.
Marketing Information: Tracks engagement with promotions, including ad clicks and details about partners and campaigns.
User Profile: Internal notes based on your Site behavior to understand your preferences and favorite games.

Information from External Sources

Identity Check Services: We obtain verification data from third-party providers to meet legal obligations.
Payment Processors: Limited transaction details, like card digits or amounts, are received from payment providers.
Advertising Partners: Data from ad networks helps us analyze audience behavior.
Analytics Services: Tools from analytics providers enhance our understanding of user patterns.

Our Site uses SSL encryption to ensure data confidentiality during transmission. We do not collect, store, or transfer card details; payments are processed securely via gateways. Beriston Ltd does not share or disclose account or transaction data except with acquirers, card networks, or in response to valid legal requests.

Sensitive Data and Criminal Records

For purposes like fraud detection and legal compliance, we may process sensitive data, such as health information you voluntarily share, or criminal records for anti-money laundering and fraud prevention. These are handled only in exceptional cases.

Publicly Available Information

To comply with licensing and legal obligations, we may gather data from public sources like databases, social media, or search engines.

Cookies

We and our partners collect browser and cookie data using small text files sent to your device to enhance Site functionality.

How We Use Your Personal Information

We process your personal information for specific purposes, ensuring compliance with legal and contractual obligations while pursuing legitimate interests. Below are the key purposes and corresponding data types.

Purposes and Legal Bases

Deliver and Enhance Services: We use account, verification, interaction, transaction, gaming, and device data to create accounts, manage gaming, process payments, and notify you of changes. This is based on contract performance, legal compliance, and legitimate interests like account functionality.
Provide Customer Support: Account, interaction, and profile data help address queries and improve support, driven by legitimate interests in resolving issues.
Ensure Safety and Security: Account, transaction, gaming, and device data protect networks and prevent unauthorized access, supported by legal compliance and legitimate interests in security.
Meet Legal Obligations: Account, verification, interaction, transaction, gaming, device, usage, and profile data are used for age verification, KYC, self-exclusion, and responsible gaming, based on legal duties and public interest.
Prevent Fraud and Illegal Activities: Account, verification, transaction, gaming, device, usage, and profile data combat money laundering and fraud, grounded in legal compliance and business protection.
Research and Development: Transaction, gaming, device, usage, marketing, and profile data improve user experience and services, driven by legitimate interests.
Marketing: Account, transaction, gaming, usage, marketing, and profile data personalize offers and evaluate campaigns, based on your consent or legitimate interests in personalization.

Automated Decisions and Profiling

As a responsible gaming operator, we use automated systems to monitor Site activity for fraud and illegal behavior, with final decisions made by authorized staff. We also categorize users for loyalty programs and personalized services without legal impact, with human review for significant outcomes.

Sharing Your Personal Information

We share your data responsibly to deliver services and meet obligations, ensuring compliance with data protection laws.

With Affiliated Companies

Your data may be shared with group companies for account setup, support, risk management, legal compliance, marketing, and responsible gaming, as outlined in the usage section.

With Third-Party Vendors

We engage vendors with contracts ensuring secure data handling:

Hosting Providers: Store and transfer content/data.
Marketing Providers: Conduct promotional activities.
IT/Security Firms: Protect Site infrastructure.
Support Teams: Resolve queries.
Payment Handlers: Process transactions.
KYC/Fraud Services: Verify identities and prevent fraud.
Game/Sportsbook Suppliers: Deliver content.
Analytics Firms: Assess Site and campaign performance.
Auditors and Legal Experts: Provide compliance advice.

In Other Scenarios

We disclose data when legally required, such as for government requests, court orders, regulatory investigations, legal claims, or during business sales/acquisitions.

International Data Transfers

Some vendors operate outside the EEA, where data protection standards may differ. We ensure safeguards like adequacy decisions or approved contractual clauses to maintain equivalent protection. Learn more about adequacy decisions and standard contractual clauses.

Your Privacy Rights

You have several rights regarding your personal information:

Access: Request details of your data.
Correction: Fix inaccurate or incomplete data.
Deletion: Request erasure under certain conditions.
Restriction: Limit processing in specific cases.
Portability: Obtain a machine-readable data copy.
Objection: Oppose processing, including for marketing.

You can withdraw consent for data processing or opt out of marketing via account tools or message instructions, with processing taking up to 48 hours. Adjust push notifications in device settings. If concerned about data handling, contact the relevant data protection authority in your residence, work, or infringement location, though we encourage resolving issues with us first.

Exercising Your Rights

To exercise rights, contact us at [email protected] or via support (email, chat, phone). There are no fees, and we aim to respond within one month, providing timelines or explanations for delays or denials. Identity verification may be required for security.

Security of Personal Information

We prioritize data security, adhering to regulations and standards with technical, organizational, and administrative measures to protect your information from unauthorized access, alteration, disclosure, or loss.

Data Retention

We retain your data only as necessary, based on its scope, sensitivity, risks, purposes, and legal obligations. For example, some data is kept up to 6 years after account closure for anti-money laundering compliance and legal defense.