Privacy Policy

Information We Collect

When you create an account, make a deposit, or engage with our games and services, we collect information that is necessary to provide a secure and personalised experience. This typically includes details such as your full name, date of birth, residential address, email address and telephone number. We also require certain identification documents to verify your age and identity, as required by gambling regulations.

Technical information is gathered automatically during your visit. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Payment transaction data is processed when you deposit or withdraw funds, although sensitive card details are handled by our approved third-party payment providers.

We do not deliberately collect information about children. Our services are restricted to individuals who are at least 18 years of age, and we employ age verification processes to maintain this restriction.

How We Use Your Information

The personal data we hold is used primarily to deliver the services you request. This includes account administration, processing deposits and withdrawals, offering customer support, and ensuring compliance with legal and regulatory obligations such as anti-money laundering requirements and responsible gambling measures.

We may also use the information to improve our platform, analyse player behaviour in aggregate form, customise your experience, and communicate important updates or promotional offers where you have given consent. You retain the ability to withdraw marketing consent at any time through your account settings or by contacting support.

All processing activities are carried out on the basis of legitimate business interests, contractual necessity, or legal requirements, depending on the specific purpose.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected partners who assist in the operation of our services. These include payment processors, identity verification agencies, customer relationship management systems, and professional advisers bound by confidentiality obligations.

Disclosure may also occur where required by law, regulation, or regulatory bodies such as gambling commissions. In the event of a business restructuring, merger, or acquisition, your data may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to ensure proper functionality, remember your preferences, and analyse site performance. Essential cookies are necessary for account login, game play, and security features. Analytical and preference cookies help us understand how visitors use the site so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the performance and features available to you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection responsibilities.

While we strive to maintain the highest possible standards, no method of electronic transmission or storage can be guaranteed as completely secure. We encourage you to keep your account credentials confidential and to use strong, unique passwords.

Your Rights and Choices

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your data, to request correction of inaccurate information, and to ask for deletion of your data where there is no longer a legitimate reason for us to retain it.

You may also object to certain types of processing or request that we restrict how we use your information in specific circumstances. To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Different retention periods apply depending on the type of data and the reason it was collected. Once the need to retain the information ends, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or email address provided on our website. We will make every effort to address your enquiry promptly and transparently.